ADM-261通過考試 & ADM-261考題寶典

tayahschwarz

Sep 29, 2024 - 14:27

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通過Salesforce ADM-261：Service Cloud Administration考試是任何想成為認證Service Cloud Consultant的人迈出的重要一步。它表明在Service Cloud管理方面有高水平的專業知識和實施符合組織需求的解決方案的能力。

>> ADM-261通過考試 <<

最真實的ADM-261認證考試資料庫

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Salesforce ADM-261：Service Cloud Administration 是 Salesforce 提供的著名認證考試。Service Cloud 平台旨在幫助組織通過管理多個渠道的客戶互動提供優質客戶服務。ADM-261 考試旨在測試候選人在管理 Service Cloud 平台及其各個組件方面的知識和技能。

該考試針對負責管理和配置服務雲的Salesforce專業人士設計。這些專業人士通常負責配置和管理服務雲，包括實施和配置服務雲的功能和特性，設置和管理案例管理，以及創建和管理社區。該考試也適用於負責為服務雲客戶設計和實施解決方案的專業人士。

最新的 Service Cloud Consultant ADM-261 免費考試真題 (Q246-Q251):

問題 #246
The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers

A. Number of cases closed by self-service users.
B. Number of cases created using Communities by month.
C. Average call handle time by team.
D. Number of Knowledge articles created each month.

答案：A,B

問題 #247
Which feature of Salesforce Knowledge can be leveraged to create a customer-facing product information website? Choose 2 answers.

A. Display articles in a public knowledge base.
B. Display articles with HTML, images, and links.
C. Publish articles to the Web using Salesforce Publisher.
D. Display articles in Salesforce Answers.

答案：A,B

問題 #248
You're working on a sales presentation for your customer - universal paper, you might want to add the topic
#universal paper in your status update. What does the hashtag do?

A. Deletes posts
B. Returns a link that returns a post with the samereference
C. Tag another chatter user

答案：B

問題 #249
Universal Containersrequires that users have the ability to view specific cases, as determined by the product type field on the case. An email should be sent to the users when a case to which they have access is created or closed. What should a consultant recommend to meet these requirements? (Choose 2)

A. Auto-response rules
B. Workflow rules
C. Case teams
D. Escalation rules

答案：B,C

問題 #250
Which system would a contact center integrate with in order to provide field service agents with information needed to provide service at customer sites?

A. Telephony
B. Enterprise Resource Planning (ERP)
C. Order Fulfillment
D. Marketing

答案：C

問題 #251
......

ADM-261考題寶典: https://www.testpdf.net/ADM-261.html

ADM-261通過考試 & ADM-261考題寶典

最真實的ADM-261認證考試資料庫

最新的 Service Cloud Consultant ADM-261 免費考試真題 (Q246-Q251):

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