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Salesforce Loyalty Management Accredited Professional Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
A Loyalty Manager would like to set up an email-send process in Salesforce Marketing Cloud (SMC) that needs to inform the member via email immediately once a tier change has been applied. The company is using Marketing Cloud Connect.
A solution was proposed to draft a design using a journey process to send the notification email and a new custom object named "Member TierUpdate_ c" that stores the members that are qualified for a tier upgrade.
Which data source options within the journey should a Consultant use to fulfill this design?

A. "Salesforce Data" as the Entry Source, "Contact" object as the data-source
B. "Salesforce Data" as the Entry Source, "Loyalty ProgramMember" object as the datasource
C. "Salesforce Data" as the Entry Source, "LoyaltyMember Tier"
D. "Data-Extension" as the Entry Source, "LoyaltyProgramTier"

Answer: C

Explanation:
For integrating a custom object "Member TierUpdate_c" with a journey in Salesforce Marketing Cloud for real-time tier change notifications, the correct data source option is:
Option D "Salesforce Data" as the Entry Source, with the custom object "Member TierUpdate_c" as the data source. This option allows for real-time triggering of journeys in Marketing Cloud based on updates to Salesforce records, in this case, the "Member TierUpdate_c" object which tracks tier upgrades.
Options A and B do not correctly target the custom object designed to track tier changes.
Option C, using a "Data-Extension," would not provide the real-time integration needed for immediate email notifications upon tier changes.

NEW QUESTION # 37
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?

A. Name, Partnership Start Data, Industry, Status, Billing Type
B. Name, Partnership Start Data, Industry, Status, Type
C. Name, Program, Program Partnership Category, Type, Billing Type
D. Name, Partnership Start Data, Billing Type, Status, Type

Answer: B

NEW QUESTION # 38
What are the three steps required to complete integration between Loyalty and B2C Commerce Cloud when using the reference cartridge?

A. Configure Loyalty Program preferences for B2C Commerce Site
B. Install Loyalty Management for B2C Commerce Package
C. Add Loyalty Management for Commerce Cartridge
D. Configure connected app named B2C Loyalty Connector
E. Configure connected app named B2C Commerce Loyalty Connector

Answer: A,C,D

Explanation:
To complete the integration between Loyalty and B2C Commerce Cloud using the reference cartridge, the steps required are:
Configure Loyalty Program preferences for B2C Commerce Site (A): This involves setting up specific preferences and configurations within B2C Commerce Cloud to align with the Loyalty Program's requirements.
Configure connected app named B2C Loyalty Connector (C): This step involves setting up a connected app within Salesforce to facilitate secure communication and data exchange between Loyalty Management and B2C Commerce Cloud.
Add Loyalty Management for Commerce Cartridge (E): This involves installing the specific cartridge within B2C Commerce Cloud that integrates with Salesforce Loyalty Management, enabling the Commerce site to utilize loyalty program features.
These steps ensure a seamless integration between Salesforce Loyalty Management and B2C Commerce Cloud, allowing for a unified customer experience across commerce and loyalty program interactions.

NEW QUESTION # 39
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

A. Contact Loyalty Program Member, and Loyalty Member Tier
B. Voucher Definition, products, and Loyalty Member Tier
C. Contact, Account, and Opportunity
D. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign

Answer: A

NEW QUESTION # 40
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?

A. Loyalty Program Member page
B. Loyalty Program Member Related List
C. Account page
D. Contact page
E. Transaction Journal

Answer: A,B,E

Explanation:
Customer support agents can manually adjust points for Loyalty Program Members on the following pages:
Loyalty Program Member page (A): This is the primary interface for viewing and managing individual loyalty program members, including adjusting their points as needed.
Loyalty Program Member Related List (B): This related list, found on related records such as accounts or contacts, provides access to loyalty program member information, including point adjustments.
Transaction Journal (C): The Transaction Journal records all point transactions for loyalty program members, allowing customer support agents to make manual adjustments to points as necessary.
Options D (Account page) and E (Contact page) may provide indirect access to loyalty program member information but are not the primary interfaces for adjusting loyalty program points.
Salesforce documentation on Loyalty Management would detail the interfaces and processes for managing loyalty program members' points, including the roles and permissions required for customer support agents to make adjustments.

NEW QUESTION # 41
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