Exam Day Preparation On the day of the exam, ensure you are well-rested and arrive at the exam center early. Bring all Day 25-27: Learn about key service management processes such as Incident Management, Problem Management, Change Management, and Release Management.Day 28: Review and take a practice exam focusing on Continual Service Improvement and Service Management Processes.Week 5: Functions, Roles, and Terminology Day 29-31: Study ITIL functions and roles, such as the Service Desk, Technical Management, and Application Management.
